Return Policy
- All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed, in which case the following terms apply.
- Any returns must be authorized by a representative of the Seller and assigned an RMA (Returned Material Authorization) number before any credit will be given. This RMA number must appear on all packaging and paperwork.
- Where the Seller agrees to accept the return of goods that are not damaged the Buyer will be responsible for the cost of shipping and will ensure that they are carefully packaged to avoid any damage in transit. The Seller will not be obliged to accept any goods that are damaged in any way. The Seller will only accept returns that appear in the Sellers current Publication List.
- Credit of amounts due or paid in will only be given for goods that are in saleable condition.
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Cancellation Policy
Cancellation of a Confirmed Purchase Order is subject to Cancellation Fees based on the level of completion and related costs. Re-stocking fees will be charged for all returned standard off-the-shelf products. No refund or credit will be issued for custom products, shipping charges and NRE fees